Terms of Service

1. Who we are

Molted ("we", "us") is operated by Third Layer LLC, a New Mexico limited liability company (USA), file number 0008079186, 1209 Mountain Road Pl NE Ste N, Albuquerque, NM 87110, USA. These Terms govern your use of molted.net, its dashboards, API and the instances you run on it (the "Service").

By creating an account you accept these Terms on behalf of the organization you name at sign-up, and you confirm you are authorized to do so.

2. Your account

The Service is for businesses and professionals acting in the course of their trade. It is not offered to consumers. You must be at least 18 years old.

You must give accurate information, confirm your email address and keep your sign-in methods (passkeys and email) secure. You are responsible for everything done with your account, its API keys and its instances.

An account exists in one region, chosen at sign-up. Accounts, balances and instances are not shared between regions.

3. Prepaid credit and billing

The Service is prepaid. You buy credit by card, and a balance is kept on your account. There is no free trial. Card payments are processed by Stripe.

The first time you create a Small or Large instance running Mue, we add credit worth 5 days of its running price to your balance. This promotional credit is offered once per account and cannot be refunded.

Each instance is paid from your balance by the day, for every day it exists, at the prices shown in Billing and on our pricing page. A full day is charged in advance as soon as the instance exists; starting it or moving it to a larger size during the day charges the difference, and nothing is refunded within the day. A stopped instance costs one tenth of the running price, because its disk stays reserved.

Tools provided through Molted, such as browser sessions, connected apps and hosted models, are charged separately from instances, from the same balance, according to use, at our rates for those tools. If you connect your own model account or API key, what you pay that provider is between you and them.

Credit does not expire. When you close your account, you may ask us to refund the unused credit you paid for to the card that paid for it. Credit spent is not refundable, except where the law requires it.

When your balance runs low, we email you. When it reaches zero, tools stop. If it stays at zero or below for 3 days, your instances are stopped, not deleted, and you can restart them after adding credit. Instances keep being charged while they exist, so your balance can become negative. A negative balance is an amount you owe us, and it is settled first from your next top-up.

If a card payment is refunded or disputed, we take the corresponding amount back from your balance. A dispute decided in your favor is credited back by hand.

Prices are in US dollars and exclude taxes unless stated otherwise. If we have to charge sales tax, VAT or a similar tax, we add it to your payment. Otherwise, you are responsible for any tax you owe on your purchases.

We can change prices. New prices apply from the day they take effect and are never applied to days already charged. We tell you by email before a price increase.

4. Limits

New accounts can run a limited number of instances. The current limit is shown in Billing. Write to us to raise it.

Spending on tools is capped per instance and per calendar month. The cap applies to the cost of tool usage. When a cap is reached, the matching tools pause until the next month or until you raise the cap, within the maximum we allow.

5. Acceptable use

You must follow the Acceptable Use Policy. We may stop an instance or suspend an account that breaks it, without notice when that is needed to protect the platform, other customers or third parties.

An instance is a machine you control, with administrator rights inside it. What you and your agents install and run there is your responsibility.

6. Your data

You keep all rights to the data, code and content you put on the Service. You give us only the rights needed to host, synchronize, back up and operate it for you.

Your instances run in the region you chose. Some supporting services, such as storage, email, payment and tool providers, may process data elsewhere, including in the United States.

If you put personal data of other people on the Service, you are responsible for having a legal basis to do so and for informing them. Your agents may send data to the model and tool providers you connect.

After you delete an instance, it can be recovered for 7 days. Its data is then erased, within the delays of our storage cleanup. Older versions of files are kept for a limited time only and are not a backup you can rely on: keep your own copies of what matters.

7. Availability and support

We work to keep the Service available, but we do not guarantee uninterrupted operation, and no service level applies unless a separate signed agreement says so. Support is by email at support@molted.net.

8. Liability

To the extent permitted by law, the Service is provided "as is", without warranties of any kind. Our total liability for all claims is limited to the amounts you paid us in the 3 months before the event giving rise to the claim. We are not liable for indirect or consequential losses, lost profits, lost revenue or lost data.

Agents act on your instructions and can make mistakes. You are responsible for what your agents do, including on third-party services with your credentials.

Nothing in these Terms limits liability that cannot be limited by law.

9. Termination

You can delete your instances and close your account at any time. An instance stops being charged from the day after its deletion.

We can end these Terms with 30 days' notice, or at once for a serious breach, including non-payment or a breach of the Acceptable Use Policy. An account whose balance has stayed negative may be closed after notice.

10. Changes and governing law

We may update these Terms. We tell you by email before a material change takes effect. If you keep using the Service after that, the new Terms apply; if you disagree, you can close your account.

These Terms are governed by the laws of the State of New Mexico, USA, excluding its conflict-of-law rules. Disputes go to the state or federal courts of Bernalillo County, New Mexico, unless mandatory law says otherwise.